Category: House & Home
Chapter Select
Sub category: Buy
 

Duncan & Sable: Stage 5 – Taking the stress out of paperwork

Boarding the plane to Western Australia, I’d had that slight nagging concern that my loan could, by chance, not be approved and I’d lose that house I felt like I had promised to Sable.

What I hadn’t taken the time to consider yet was that, since everything happened so fast, I hadn’t even sold my current house. Suddenly that became an urgent matter (and an additional source of stress) – something I had to sort out as soon as possible. While everything happening at the same time was not ideal, I was fortunate enough to know that I had other sources I could draw on for finances.

While I was in Western Australia, I got that call from my lovely home loan specialist stating that my loan application was formally approved. What a relief! To say that ING DIRECT was there for me would be an understatement. They delivered the paperwork to me, with cover pages and notes with instructions; it was so clear and easy. Of course, I like to ask questions, so I still used their 24-hour customer service line frequently. You have to make sure you know what your signing away, right?

As this wasn’t my first purchase, I already knew the ins and outs of the home buying process, but there’s always something new to learn.

ING DIRECT once again proved to me that they were above and beyond other banks I’d engaged. Not having a branch for me to walk into may have thrown me initially, but from the moment I moved my everyday accounts to ING DIRECT, I received nothing but the highest level of support and service. In this day and age, it can be tough to find customer service specialists that are so genuinely helpful and clear. They just treated me like a normal person, and after all, that doesn’t seem like so much to ask.

Then, as if things couldn’t get any better, my current house actually sold relatively quickly – the agent that sold it was another of Mum’s connections through dog training and found the perfect new family to take it over – so I didn’t have to worry for long! With a quick sale and support from ING DIRECT to get settlement over the line, as stressful as juggling buying and selling was, I was luckily able to come out of this experience relatively unscathed (and with no additional grey hairs to report.)

No matter what part of the home loan process you’re in, rest assured that ING DIRECT has home loan specialists available from 8am-8pm Monday to Friday and 9am-5pm Saturday. Plus, customer service specialists are available 24-hours. So, no matter the time of day or night, we’re here to answer your questions (yes, even if it’s for the third time). Call us 1800 267 809.

Testimonials appearing on this site are individual experiences of customers that have used our products and/or services. We do not guarantee that they are typical results that consumers will generally achieve. Testimonials are not necessarily representative of all those who will use our products and/or services. A Pre-approval is not a final or formal loan approval. A pre-approval is simply an indication of your ability to borrow funds based on the information provided.

The information is current as at publication. Any advice on this website does not take into account your objectives, financial situation or needs and you should consider whether it is appropriate for you. Deposit products, savings products, credit card and home loan products are issued by ING, a business name of ING Bank (Australia) Limited ABN 24 000 893 292, AFSL and Australian Credit Licence 229823. ING Living Super (which is part of the ING Superannuation Fund ABN 13 355 603 448) is issued by Diversa Trustees Limited ABN 49 006 421 638, AFSL 235153 RSE L0000635. The insurance cover offered by ING Living Super is provided by Metlife Insurance Limited ABN 75 004 274 882, AFSL 238096. ING Home and Contents Insurance is issued by Auto & General Insurance Company Limited (AGIC) ABN 42 111 586 353 AFSL Licence No 285571 as insurer. It is distributed by Auto & General Services Pty Ltd (AGS) ABN 61 003 617 909 AFSL 241411 and by ING as an Authorised Representative AR 1247634 of AGS. All applications for credit are subject to ING's credit approval criteria, and fees and charges apply. You should consider the relevant Product Disclosure Statement, Terms and Conditions, Fees and Limits Schedule, Financial Services Guide, Key Facts Sheet and Credit Guide available at ing.com.au when deciding whether to acquire, or to continue to hold, a product. Before interacting with us via our social media platforms, please take a minute to familiarise yourself with our Social Media User Terms https://www.ing.com.au/pdf/Social_Media_User_Terms.pdf.

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