Category: House & Home
Chapter Select
Sub category: Buy

Duncan & Sable: Stage 5 – Taking the stress out of paperwork

Boarding the plane to Western Australia, I’d had that slight nagging concern that my loan could, by chance, not be approved and I’d lose that house I felt like I had promised to Sable.

What I hadn’t taken the time to consider yet was that, since everything happened so fast, I hadn’t even sold my current house. Suddenly that became an urgent matter (and an additional source of stress) – something I had to sort out as soon as possible. While everything happening at the same time was not ideal, I was fortunate enough to know that I had other sources I could draw on for finances.

While I was in Western Australia, I got that call from my lovely home loan specialist stating that my loan application was formally approved. What a relief! To say that ING DIRECT was there for me would be an understatement. They delivered the paperwork to me, with cover pages and notes with instructions; it was so clear and easy. Of course, I like to ask questions, so I still used their 24-hour customer service line frequently. You have to make sure you know what your signing away, right?

As this wasn’t my first purchase, I already knew the ins and outs of the home buying process, but there’s always something new to learn.

ING DIRECT once again proved to me that they were above and beyond other banks I’d engaged. Not having a branch for me to walk into may have thrown me initially, but from the moment I moved my everyday accounts to ING DIRECT, I received nothing but the highest level of support and service. In this day and age, it can be tough to find customer service specialists that are so genuinely helpful and clear. They just treated me like a normal person, and after all, that doesn’t seem like so much to ask.

Then, as if things couldn’t get any better, my current house actually sold relatively quickly – the agent that sold it was another of Mum’s connections through dog training and found the perfect new family to take it over – so I didn’t have to worry for long! With a quick sale and support from ING DIRECT to get settlement over the line, as stressful as juggling buying and selling was, I was luckily able to come out of this experience relatively unscathed (and with no additional grey hairs to report.)

No matter what part of the home loan process you’re in, rest assured that ING DIRECT has home loan specialists available from 8am-8pm Monday to Friday and 9am-5pm Saturday. Plus, customer service specialists are available 24-hours. So, no matter the time of day or night, we’re here to answer your questions (yes, even if it’s for the third time). Call us 1800 267 809.

Testimonials appearing on this site are individual experiences of customers that have used our products and/or services. We do not guarantee that they are typical results that consumers will generally achieve. Testimonials are not necessarily representative of all those who will use our products and/or services. A Pre-approval is not a final or formal loan approval. A pre-approval is simply an indication of your ability to borrow funds based on the information provided.

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