Category: Money Matters
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Sub category: Security
7 September 2016

Lost your card? Put your panic on hold

You’re stressing out. You’re not thinking straight. You’ve lost your wallet and your mind is racing with the worst possible scenarios. We’ve all been there. The good news is that blind panic is history for ING DIRECT customers.

Take Todd for example: he wakes up in a panic after a night out with his friends – remembering that he couldn’t find his wallet when he was in the Uber on his way home. All of a sudden – PANIC. He’s trying to remember where he last saw his wallet. He unsuccessfully searches through the pile of clothes on his floor.

If Todd wasn’t an ING DIRECT customer, he may have to drag himself out of bed and to the bank, or navigate a phone call with customer care at a time when any conversation at all would be a headache. Luckily, Todd is an ING DIRECT customer. He picks up his mobile, puts his card on hold using the ING DIRECT mobile app, and goes back to sleep.

He can rest easy until he’s caught up on sleep, knowing that no nasty transactions can be made on the card whilst it is on hold. Of course, when he wakes up he finds a text from his mate:

“Hi man, don’t stress. You left your wallet at my place last night. I’ll drop it over this arvo.”

Phew! Todd un-holds his card using the ING DIRECT app and goes back to sleep.

For Lucy, a great day turns almost bad when one of Bali’s famous thieving monkeys snatches her purse and darts up a tree.

A horrible, unassailable panic might have struck Lucy if she wasn’t an ING DIRECT customer. Luckily, she is. She calmly takes her phone out of her pocket (after carefully scanning her surrounds for more light-fingered monkeys) and opens the ING DIRECT app. With a few taps she puts her card on hold. Let the holiday continue!

Then there’s John, who suddenly realises that his daughter and her little friends were using his Orange Everyday debit card as a shovel in the sandpit.

John calmly clicks on the ING DIRECT app, puts his card on hold, and walks out to the sandpit to start digging. He might’ve been mad if he wasn’t an ING DIRECT customer. Luckily, he is, and all he felt was happy that the play date was over. John didn’t find his Orange Everyday card that day, but that’s okay – a quick call to the 24/7 customer care centre and his replacement card will be on the way.

With the ING DIRECT mobile app, whether your card is lost, stolen, or skimmed, it’s a piece of cake to put your card ‘on hold’. If your card turns up, it’s just as easy to un-hold it and access your funds again. If it’s gone for good, or you’re feel a little uneasy then call us 24/7 and we’ll sort it out for you.

As an ING DIRECT customer, you can simply put your panic on hold.

The information is current as at publication. Any advice on this website does not take into account your objectives, financial situation or needs and you should consider whether it is appropriate for you. Deposit products, savings products, credit card and home loan products are issued by ING, a business name of ING Bank (Australia) Limited ABN 24 000 893 292, AFSL and Australian Credit Licence 229823. ING Living Super (which is part of the ING Superannuation Fund ABN 13 355 603 448) is issued by Diversa Trustees Limited ABN 49 006 421 638, AFSL 235153 RSE L0000635. The insurance cover offered by ING Living Super is provided by Metlife Insurance Limited ABN 75 004 274 882, AFSL 238096. ING Home and Contents Insurance is issued by Auto & General Insurance Company Limited (AGIC) ABN 42 111 586 353 AFSL Licence No 285571 as insurer. It is distributed by Auto & General Services Pty Ltd (AGS) ABN 61 003 617 909 AFSL 241411 and by ING as an Authorised Representative AR 1247634 of AGS. All applications for credit are subject to ING's credit approval criteria, and fees and charges apply. You should consider the relevant Product Disclosure Statement, Terms and Conditions, Fees and Limits Schedule, Financial Services Guide, Key Facts Sheet and Credit Guide available at ing.com.au when deciding whether to acquire, or to continue to hold, a product. Before interacting with us via our social media platforms, please take a minute to familiarise yourself with our Social Media User Terms https://www.ing.com.au/pdf/Social_Media_User_Terms.pdf.

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